Privacy Policy – Luvella

At Luvella (https://luvella.com.au), your privacy and the security of your personal information are important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website and services.

By using our website or purchasing from us, you agree to the practices described in this Privacy Policy.

1. Collection of Personal Information

We may collect personal information that you voluntarily provide when you:

Create an account on our website
Place an order or make a payment
Subscribe to newsletters or promotional communications
Contact us for support or inquiries

This information may include:

Name, email address, phone number, and billing/shipping address
Payment information (processed securely through third-party gateways)
Order history and preferences
Any information you provide in communications with us

You must be 18 years or older to make a purchase or create an account on our website.

2. Use of Personal Information

Your information may be used for the following purposes:

To process and fulfil your orders
To communicate order updates, shipping notifications, and customer support
To personalise your shopping experience and recommend products
To send marketing and promotional materials (with your consent)
To maintain records for accounting and legal purposes
To detect and prevent fraudulent or unauthorised activity

3. Sharing of Personal Information

We do not sell or rent your personal information. However, we may share your information with:

Third-party service providers for order processing, payment, and shipping
Professional advisors such as accountants, legal advisors, or IT service providers if necessary
Authorities or law enforcement, if required by law

All third parties we work with are required to handle your information securely and confidentially.

4. Security of Personal Information

We implement appropriate measures to protect your personal information from unauthorised access, disclosure, or misuse.

Payment information is processed securely through trusted third-party gateways.
We do not store credit card details on our servers.
Access to personal information within Luvella is restricted to authorised staff only.

5. Cookies and Tracking

Our website may use cookies and similar technologies to:

Enhance website performance and functionality
Analyse visitor behaviour and improve user experience
Provide personalised marketing and promotions

You can disable cookies in your browser settings, but this may affect website functionality.

6. Your Rights

You have the right to:

Access, correct, or update your personal information
Request the deletion of your personal information, subject to legal or contractual obligations
Opt-out of receiving marketing communications at any time

To exercise these rights, contact us at support@luvella.com.au.

7. Retention of Personal Information

We will retain your personal information only as long as necessary to fulfil the purposes outlined in this Privacy Policy, including compliance with legal and accounting obligations.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. Continued use of our website after changes constitutes acceptance of the updated policy.